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RETURN POLICY

Effective May 01, 2006

Thank you for your purchase. We hope you are happy with your new purchase. However, if you are not completely satisfied with your purchase, we want to know. You may be eligible for a refund, store credit, or an exchange, depending on the issue. Please see below for more information on our return policy.

RETURNS
We must be notified within 7 days of the purchase date, or product delivery of any return or exchange requests. All returned items must be in new and unused condition, with all the original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at service@moonriverdesigns.com to obtain a Return Merchandise Authorization (RMA) number. We will not accept returns without a RMA number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the address on the form. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange as long as all return conditions have been met. Please allow 7-10 days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged for any reason:
  • Custom orders
  • Please note
  • A 15% restocking fee will be charged for all returns and exchanges
  • Sale items are FINAL SALE and cannot be returned or exchanged.
  • QUESTIONS
    If you have any questions concerning our return policy, please contact us at:
  • 916-800-2789
  • service@moonriverdesigns.com


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