Effective May 01, 2006
Thank you for your purchase. We hope you are happy with
your new purchase. However, if you are not completely
satisfied with your purchase, we want to know. You may be
eligible for a refund, store credit, or an exchange,
depending on the issue. Please see below for more
information on our return policy.
We must be notified within 7 days of the purchase date, or
product delivery of any return or exchange requests. All
returned items must be in new and unused condition, with
all the original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org
to obtain a Return Merchandise Authorization (RMA) number.
We will not accept returns without a RMA number.
After receiving a RMA number, place the item securely in
its original packaging and the return form provided, and
mail your return to the address on the form. Please note,
you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to
mail your return.
After receiving your return and inspecting the condition
of your item, we will process your return or exchange as
long as all return conditions have been met. Please allow
7-10 days from receipt of your item to process your return
or exchange. Refunds may take 1-2 billing cycles to appear
on your credit card statement, depending on your credit
card company. We will notify you by email when your return
has been processed.
The following items cannot be returned or exchanged for
A 15% restocking fee will be charged for all returns
Sale items are FINAL SALE and cannot be returned or
If you have any questions concerning our return policy,
please contact us at:
service (at) moonriverdesigns.com